Telehealth & Online Counselling FAQs



Answers to the most frequently asked questions about Telehealth

What is telehealth?

Telehealth, often referred to as online counseling or virtual counseling, is a way of providing services to clients through a virtual and secure confidential platform or over the telephone.

What can telehealth be used for?

It can be used for most regular face to face services that are offered and is a convenient way to connect if it’s difficult for you to come into the office or if you live outside Vancouver, but in British Columbia. It is a helpful and efficient way to access health services.

Does it work?

The research indicates it is effective for many issues clients typically bring to therapy.  It’s important to note that this service is appropriate for non-emergency related issues. Acute/emergency issues such as suicidal behavior and self-harming are not suitable for telehealth service delivery.

How long have you been providing telehealth services?

I have been providing telehealth services for a number of years. It has been a safe and effective way for clients to maintain their therapy treatment and progress.  Clients who have chosen this service have done so for many reasons, including having to travel for work, weather prohibiting getting into my office, and clients living in British Columbia who have not been able to find a psychologist in their area.

How do I know if Telehealth is for me?

Prior to booking an appointment I will chat with you briefly by phone to make sure that you are a good fit for telehealth services.

How do I login to my session.

Prior to our appointment, I will email you a link to the email you have provided.  Simply click on the link a few minutes before the appointment is scheduled to begin.

How do I Prepare for a Telehealth Treatment Session?

There are several things that you can do to prepare for a telehealth treatment session.

These include:

  • Making sure your technology is charged and functional at least 15 minutes prior to your session
  • Ensuring you are on a secure WiFi connection
  • Ensuring you are in a quiet confidential space where you will not be interrupted
  • Providing a phone number where I can reach you if for some reason there are technological difficulties
  • Closing your email and any apps that give you notifications
  • Having your computer or tablet on a stable surface so it does not move around
  • Logging in to your session 2-3 minutes prior to the session start time

Ready to begin therapy from the security of your own space?  Feel free to contact me and I’d be happy to explore this option with you. I look forward to supporting you in this way.

To schedule an appointment, the best option is to email me at


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